Customer Service

” CBG Manufacturing ERP consulting team is highly motivated, energetic and passionate about bringing innovative solutions to the manufacturing space. ”

What is Salesforce Service Cloud?

A customizable CRM platform that gives customer service agents the tools they need to deliver personalized customer care. Agents can solve problems faster and can support customers wherever they are. Plus, management has better insight into customer behavior to actively manage the customer experience.

Features of Salesforce Service Cloud

  • Increased customer service agent productivity
  • Increased customer satisfaction
  • Faster case resolution time
  • Easy-to-access customer information
  • Automatic information routing
  • Mobile customer service

At CBG, Customers are our #1 priority

CBG has implemented Service Cloud for numerous customers within the insurance, manufacturing and professional services industries. We are passionate about building extraordinary relationships! Let us show you how Salesforce Service Cloud can work for you too!